The main tasks of the e-commerce team are taking care of our Online Shops as well as ensuring their smooth functioning. Not only are we responsible for the content management, defining and testing new features, we also observe best practices in user experience. Due to its varied tasks, the e-commerce team has many interfaces with other departments. We also have our own designers and online marketing specialists, which allows us to carry out our projects efficiently and with high quality. As the Online Shop is the face of our company, we also conduct various marketing activities.
The Vendor Management is the heart of our company. It combines procurement and business development and is a central interface to all other departments. We ensure the availability of goods at the best possible price in the expected quality for all our customers. We also take care of broadening and deepening our assortment by continually expanding our supplier network.
IT-Department – Infrastructure
Nowadays, one of the essentials for successful companies is a perfectly functioning IT department. At Dodax this consists of two outstanding teams – software development and infrastructure.
Our infrastructure team is responsible for the whole range of IT equipment. The main focus is on managing more than a hundred dedicated servers spread over different datacenters. Running a fully virtualized server environment is the basis for scalability and cost efficiency of this infrastructure. Automatic software provisioning enables faster deployment and helps to keep systems up-to-date. Thousands of monitored system checks help us to keep the zoo organized.
Not less than hundreds of compute instances running on Linux are currently required to host both our production and testing environments. Custom web-shops for more than ten regions, several database clusters, development tools and a lot of back office and logistics services are just a fraction of our wide range of systems. Additionally, office and networking equipment – within multiple offices and warehouses across Europe and the US – have to be administrated and supported as well.
Furthermore, we work closely with our software developers to live out an active DevOps culture. Therefore, we assist with deployment, configuration, monitoring and maintenance. Active collaboration in system design, research of new technologies and constant exchange of knowledge and experience lead to new solutions and challenges at the same time which can only be handled by a highly motivated and ambitious team.
IT-Department – Software Development
Our software development team takes care of both, our internal services and our e-commerce platform, which together serve millions of customers worldwide each year.
The internal services are focused on warehouse automation and business intelligence, which support our logistic operations, customer service, vendor- and platform teams and the management. Dodax leverages IT to reach the maximum operational efficiency and uses sophisticated data analysis pipelines to drive the business. This way we are always able to provide our customers with the best products at the cheapest price.
Our systems are composed of multiple best-of-breed technologies, seamlessly connected together. We use consolidated enterprise technologies like Java but also modern technologies like containerization, NoSQL databases and various scripting frameworks. Our development and deployment environments are entirely based on Linux OS and open source tools. We use continuous deployment and rigorous testing to minimize downtimes and guarantee the continuity of the services.
At Dodax, we employ the best worldwide IT talents to work in a multicultural environment following agile practices in order to continuously deliver value and respond fast to customers and business needs.
E-commerce is inconceivable without functioning logistics. It forms the heart of the company and includes in addition to the procurement of goods, warehousing and the transport to the customer. Every day, our logistics employees work passionately to meet the needs of our customers optimally. Therefore, existing processes are continuously analyzed and optimized. The aim of logistics is always the fastest possible delivery of the goods of best quality.
We are a young and dynamic cross-functional team. We interact with customers to provide them with information to address inquiries regarding products and services. In addition, we deal with and help resolve any customer complaints. The first step of every employee must be to understand our customers and better the organization.